Lakeside Swim School
Terms & Conditions
GENERAL
PURCHASE REQUIREMENT: A purchase of an appropriate pass or plan is required prior to booking a lesson or enrolling in a class.
PARTNER FACILITY USE: Non-members of partner facilities are required to check in at the front desk. You may only use the pool and locker rooms and only during scheduled lesson times. All other areas and times are strictly prohibited. Clients who disregard this policy put our facility access at risk. As a result, we reserve the right to discontinue services to clients who violate this policy.
COMMUNICATIONS: Lakeside Swim School communicates all schedule updates, reminders, and changes directly from our online scheduling software. It is your responsibility to monitor all text and/or email correspondences that directly relate to your swim services.
BILLING: Recurring monthly payments are automatically billed on the anniversary date of your first lesson using the stored credit card on file. Should you begin mid-month, your first payment will be prorated accordingly.
NON-REFUNDABLE: Private lessons and Monthly Plans are non-refundable.
CANCEL ANYTIME: There are no minimum monthly commitments. You may cancel your monthly plan at any time prior to your next auto-pay renewal. To end your monthly enrollment and stop auto-pay, submit your request by email to info@lakesideswimschool.com. You will still be able to use the service until the end of the month in which you cancel. We do not provide refunds or credits for unused time.
LATE ARRIVALS: All lessons and classes will run within the scheduled time frame and will not be adjusted due to a late arrival.
NO COACH GUARANTEE: Coach availability and schedules are subject to change without notice. We do not guarantee coach placement or availability and will provide qualified substitutes where and whenever necessary.
PRIVATE LESSONS
BOOKING LESSONS: You may book with any coach, location or time (subject to availability). You may only book as many lessons as you have purchased.
RECURRING LESSON SCHEDULE: The only way to lock in your lesson’s weekly day and time is to purchase a package to cover the specific dates and times you are looking for.
BOOKING DEADLINE: Lessons must be booked at least 12-hours in advance.( Unless permission is given by the available instructor)
LESSON EXPIRATION: Single visit and multi-visit packages are non-refundable and expire 6-months from date of purchase.
LESSON SHARING: Sharing lessons amongst immediate family members is allowed. Scheduling of shared lessons must be communicated to the office via email or phone call.
LESSON CANCELLATIONS/NO SHOWS - Clients may cancel their appointment via email or phone call anytime up to 24-hours prior to your scheduled lesson. Clients who cancel less than 24-hours in advance or no-show an appointment, for any reason, will have a visit deducted from/charged to their account.
GROUP CLASSES
ENROLLMENT IN GROUP CLASSES: Enrollment is on a first come, first serve basis into the NEXT AVAILABLE open class. You will automatically be enrolled in all future classes from that date forward. If you select a future start date that has prior openings you risk being bumped by someone who chooses an earlier start date. Monthly plan prices are based upon 48 sessions annually, not 52, with an average of 4 sessions per month. Holidays, scheduled facility closures and months with 5 weeks will impact the total number of sessions delivered in any given month.
GROUP CLASS SCHEDULE: Participants will remain scheduled weekly on their respective day and time, on a continual monthly basis, until the monthly plan is canceled or a transfer request is made.
CLASS TRANSFERS: You may transfer to a different class level, coach, location or time that best fits your needs (subject to availability). Transfers affect all future class instances and are considered a permanent change in schedule. Transfer requests are limited to one transfer per month. Submit your transfer request via email to info@lakesideswimschool.com. Consult with your coach if you have questions on appropriate placement.
CLASS SCHEDULE CHANGES: Lakeside Swim School reserves the right to cancel, change or consolidate group classes.
MISSED CLASSES: Due to the nature of group classes and our facility arrangements, we offer one(1) make-up lesson for a missed class per cycle( 4weeks) .( subject to pool & instructor availability)
How Do Make-Ups Work?
You will still be charged for any classes on your schedule, whether you attend them or not. If you miss a class, we will provide you with a complimentary make-up credit that you may use to attend any other group class on our schedule outside of your regular class time. Complimentary make-up credits expire after 30 days and must be used in tandem with an active enrollment. Make-up credits can not be used to pay your tuition. Only one(1) makeup class with be given per cycle( 4 weeks). If any further classes are missed they will be forfeited & no refunds given. ( Due to the progressive nature of the fast forward & Total Immersion programs, no make-up lessons will be given)
We generally recommend that you make-up the class during the same Week of the session that you cannot attend. For most of our group classes, we teach a specific lesson plan each week and then build upon that lesson in the next class.
The core purpose of a make-up class is to make sure that you don't miss any of the skills and drills that we would cover in the class which you would otherwise miss. For example, if you were going to miss a class where we were working from the first lesson plan, you'd want to make that class up during Week 1. Equally, if we were on the second lesson plan, you'd want to make it up in Week 2, and so on and so forth.
We're happy to allow you to make up a missed class on a different Week but it won't have the same effect as if you having made it up in the very same Week. This is because a) you'll have skipped important skills, and b) you'll essentially be participating in one lesson plan twice in the same Week. Of course, there's no harm in getting two shots at learning important swimming lessons. But you're always better off when you don't skip a lesson plan.